On December 2nd, I ran into a major glitch while expanding my physiotherapy practice….a key piece of equipment for my new space arrived damaged and unusable. It’s pretty hard to treat patients without a treatment table!
The following day, when the responsible parties involved in delivering the product were not feeling the need to reply to my concerns and inquiries from their head offices in far off places, I decided to take matters into my own hands and placed a few local calls….
First, I contacted Jones & Co. to get some advice from Shawn Jones on how to proceed. I thought maybe I’d leave a message but ten minutes later, he arrived on the scene to check out the damaged goods and make some recommendations. Wow!
A wonderful therapist in North Vancouver offered to rent me her table for as long as I needed so I thought I’d work out transportation. I asked Newport Auto’s owner, Noel Koehn, how I would load a 220lb+ treatment table into the back of a pick-up truck…he offered his own shop truck and some manpower for lifting! Another wow!
I thought I’d also look into having the table welded back together. Kelly Jian of Kelly Jian Contracting arrived 15 minutes after I placed the call to his office and offered me some great solutions, on the spot. My excitement about opening the new space was back because I could now see how I could be operational, very quickly with Kelly’s help!
The night before, I had been a very disappointed small business owner, wondering how best to approach the big business world when they don’t seem particularly interested in a small businesses “problem”. Tonight I’m completely floored by the level of service and sense of community that exists in Squamish.
I’d like to say a heartfelt and gracious thank-you to the great leaders of the businesses mentioned above. I’d also like to acknowledge my two colleagues, Angela Newton and Karen Ogilvie for their ability to “go with the flow” so well and last but not least thank-you to the dozens of understanding patients whose appointments had to be moved, I am extremely grateful.
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